FAQ/Questions & Answers:
How much are the rates for service?
Our standard rates can be viewed here. These standard rates will allow you to quickly calculate the cost of work submitted. We can also provide an approximation of costs in advance. All work performed is guaranteed and payment is requested only upon the successful completion of the job.
How can I pay?
Payments can be made either online through Paypal or Alipay, or by personal/business check. Payment is only requested upon satisfactory completion of the work submitted.
Can you explain the submission process?
You can either send the submission as a .doc attachment or send it by fax. All work submitted is removed from our system after completion for additional security.
What is the confidentiality policy?
The security of our clients' information is critical for the success of our operations. We can recommend several ways to assure your submissions are transmitted securely. Our policy is of course never to reveal any company information.
How long will it require to complete editorial work?
We provide expedited services for our customers. In most cases, short documents and web site revisions can be provided within 48 hours. Lengthier assignments will be completed as per agreement. An estimate of the completion time will be provided in these cases.
Can you please explain the guarantee policy?
English2China can assure that all editorial services provided will be of professional quality. All of our work is 100% guaranteed and we will request payment only after work has been successfully completed. Please be kind enough to consult with any educated native English speaker of your choosing. Our efforts are towards providing an English language version of text that any educated UK, U.S., Australian and/or Canadian reader would regard as 'perfect'. We PROMISE that the English language versions we provide will reflect very well upon your company and its services.
Where are you located?
Our headquarters are in Northern California, and we operate extensively in San Francisco. Please see our contact page for additional information.
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